About the Role
Area supervisor’s primary responsibility is to manage a portfolio of restaurants, drive initiatives to increase wallet share & GMV based on customer needs or data. Resolve customer pain points to ensure the best service experience. Work closely with the sales & account management teams to achieve objectives.
Build and manage a portfolio of restaurants
Drive initiatives to increase restaurant wallet share & GMV
Maintain restaurant retention rate
Provide restaurants with a high service experience
Empathize with restaurants and help resolve customer issues
Collect and analyze data concerning restaurant clients’ behavior to understand changing needs
Collaborate with sales and account management team to identify and grow opportunities within territory
Achieve the assigned Sales and Profit Target
Prepare cost analysis, price and profit calculations
Manage the spending of each customer within the budget.
Prepare business reviews with key buyers to update performance and build action plans for improvement.
Aged over 23 years old, Bachelor’s degree in any field.
3+ year work experience in account management, customer service or related fields.
Having experience in the food business or related business will be an advantage.
Having experience in Salesforce is preferable.
Having good team players with analytical skills.
Skilled at working effectively with cross functional teams in a matrix organization.
Excellent written and verbal communication skills.
How to apply
4 steps to become a freshketer
You can apply through our website.
The team will review your application and contact back.
We conduct phone and online interviews to get to know you better.
We make an offer to the candidate who is the best fit.