Customer Success

Full time

5 days/ week (Rotation Shift)

freshket Office
(Suthi Building)

About the Role

  • Take care of incoming cases and provide outstanding and exceptional service to restaurants

  • Deliver prompt solution to ensure customer satisfaction

  • Track and follow up all customer requests/cases in a timely manner

  • Prioritize and resolve customer issues effectively

  • Handle dissatisfied customers in a polite and professional way

  • Understand and track the root causes of customer complaints and churn users. Feedback to the related team.

  • Manage large volume of customer cases in a friendly and courteous manner

  • Work with internal teams to address and resolve customer issues efficiently.

Requirements

  • Good communication and interpersonal skills.

  • Service mind

  • Passionate and self-starter.

  • Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership

How to apply

4 steps to become a freshketer

01 Apply

You can apply through our website.

02 Review

The team will review your application and contact back.

03 Interview

We conduct phone and online interviews to get to know you better.

04 Offer

We make an offer to the candidate who is the best fit.