Customer Success

Full time

5 days/ week (Rotation Shift)

freshket Office
(Suthi Building)

About the Role

Take care of incoming cases and provide outstanding and exceptional service to restaurants
Deliver prompt solution to ensure customer satisfaction
Track and follow up all customer requests/cases in a timely manner
Prioritize and resolve customer issues effectively
Handle dissatisfied customers in a polite and professional way
Understand and track the root causes of customer complaints and churn users. Feedback to the related team.
Manage large volume of customer cases in a friendly and courteous manner
Work with internal teams to address and resolve customer issues efficiently.

Good communication and interpersonal skills.
Service mind
Passionate and self-starter.
Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership

4 steps to become a freshketer

You can apply through our website.

The team will review your application and contact back.

We conduct phone and online interviews to get to know you better.

We make an offer to the candidate who is the best fit.