Collection Analyst
Full time
10.00-19.00 (Flexible)
freshket Office
(Suthi Building)
About Freshket
Freshket is a high-growth, fast-moving tech startup with a highly motivated group of initiators and problem solvers. We are passionate in building a top-class food supply and online grocery delivering services. As we are unified by a set of high-impact and challenging goals, we often go beyond our roles, experiment new ideas, and take ownership to deliver the best service for customers.
About the Role
Collect outstanding debts, negotiate payment plans, and ensure prompt payments.
Review the company debtor list.
Contact customers and inform them of overdue bills.
Advise customers on payment options and suggest suitable methods.
Negotiate and establish suitable payment plans.
Maintain customer payment records.
Create final notice warnings to customers for non-payment.
Institute legal action when customers fail to pay their debt.
Respond to customer queries.
Contact lawyers and insurance agencies to facilitate payments.
Assist the manager or head of the business unit in supervising stakeholders regarding the collection process and credit approval policy to align with company policy.
Qualification
A bachelor's degree in finance, business administration, accounting, or a related field
Minimum 1 years of experience in collections, credit management or related fields.
Strong understanding collection process, credit risk assessment, debt recovery strategy
Good communication and negotiation skills.
Proficient computer skills (excel and etc)
Competency
Communication
Teamwork and environment
Finance & Accounting skills
Analytical skills
Problem solving / MS Office skills
Definition
Demonstrated ability to communicate clearly and effectively with both internal teams and external stakeholders, ensuring information is conveyed accurately and negotiations are handled with tact and professionalism.
Proven capacity to work collaboratively with diverse stakeholders, maintaining a solution-oriented mindset even under pressure and when facing varied requirements.
Proficient in analyzing financial statements, conducting credit assessments, and understanding basic finance operations to support informed decision-making.
Strong attention to detail in detecting suspicious or unusual activities, essential for preventing fraud and conducting thorough credit analysis.
Skilled at generating innovative ideas and proposing practical solutions that accommodate the needs and constraints of both internal and external parties. / Used Google Sheet (Pivot, Matrix) and MS 365 (Word, Excel. Powerpoint)
Rank
Proficient
Competent
Competent
Competent
Competent
How to apply
4 steps to become a freshketer
01 Apply
You can apply through our website.
02 Review
The team will review your application and contact back.
03 Interview
We conduct phone and online interviews to get to know you better.
04 Offer
We make an offer to the candidate who is the best fit.