Credit and Collection Supervisor

Collection:

• Lead the collection team by analyzing data, tracking results, and engaging with team members to ensure high performance and achievement of targets.

• Manage the end-to-end collection process, including calls, notices, and litigation to ensure timely and effective debt recovery.

• Construct and implement action plans and strategies for the team and individual collectors to enhance collection efficiency and effectiveness.

• Negotiate installment plans with debtors and execute agreements to facilitate timely payments.

• Identify gaps and opportunities for improvement in the collection process and work closely with relevant functions to implement improvement initiatives.

• Ensure all collection activities comply with relevant regulations and company policies while maintaining good relationship with customers

Credit:

• Oversee the credit review and approval process across various segments, ensuring thorough and accurate assessments.

• Analyze the credit performance of the portfolio and outstanding balances, preparing detailed reports for the management team.

• Oversee regular revisions of credit and payment terms to align with market conditions and company policies.

• Identify gaps and opportunities for improvement in the credit process and collaborate with relevant functions to implement improvement initiatives.

• Collaborate with sales, finance, and other relevant teams to ensure cohesive credit and collection strategies.

Others:

• Assist management in special projects related to credit control, collections, account receivables and/or accounting operation