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Customer Service Agent (English)

Full time

5 days/ week (Rotation Shift)

freshket Office
(Suthi Building)

About the Role

  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.

  • Handle customer complaints, proceed effective troubleshooting steps, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction.

  • Understand and track the root causes of customer issues, complaints and churn users in order to give feedback to the related teams.

  • Work with internal teams to address and resolve customer issues efficiently.

  • Assist in training junior Customer Success.

  • Recommend improvements to company processes for efficiency.

Working hours: 5 working days per week

  • Morning Shift    : 07.30-16.30 hr.

  • Afternoon Shift : 13.00-22.00 hr.

  • Night Shift         : 16.30-01.30 hr. (Shift Allowance)

Remark: Working from home during night shift*


  • Welcome new graduate.

  • Strong skills in verbal and written communications in Thai and Good command of English

  • Good interpersonal skills and problem solving attitudes.

  • A good team player, passionate and self-starter

  • Outstanding and exceptional customer service skills

  • Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership.

How to apply

4 steps to become a freshketer

01 Apply

You can apply through our website.

02 Review

The team will review your application and contact back.

03 Interview

We conduct phone and online interviews to get to know you better.

04 Offer

We make an offer to the candidate who is the best fit.

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