Key Account Management Executive
Full time
10.00-19.00 (Flexible)
freshket Office
(Suthi Building)
About Freshket
Freshket is a high-growth, fast-moving tech startup with a highly motivated group of initiators and problem solvers. We are passionate in building a top-class food supply and online grocery delivering services. As we are unified by a set of high-impact and challenging goals, we often go beyond our roles, experiment new ideas, and take ownership to deliver the best service for customers.
About the Role
As a Key Account Management Executive you will be responsible for taking care of Freshket’s existing customers in both account retention, GMV retention and GMV uplift. You will need to have a level of selling skill in order to uplift the customers portfolio and have conflict resolution skills to help your key account cases/issues.
Develop account plans and strategies to meet client goals and company objectives.
Develop and maintain strong relationships with assigned key accounts.
Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring satisfaction.
Regularly communicate with clients to understand their needs and objectives.
Identify opportunities to upsell or cross-sell products/services to key accounts.
Coordinate with internal departments (e.g., operations, customer support, merchandising) to ensure seamless service delivery.
Qualification
Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
Minimum 2 years of recruitment experience. Proven experience in key account management, sales, or customer relationship roles.
Positive mindset and passion for connecting talent with opportunities, Able to work well under pressure.
Competency
Language and Used MS 365 skill
Sales skill
Customer Focus
Negotiation and Persuasion
Analytical Skills
Definition
English and Thai language and Used MS 365 (Word, Excel. Powerpoint) skills.
Knowledgeable in cross-selling, upselling and sales methodologies
A deep understanding of client needs, priorities, and goals to deliver tailored solutions and enhance satisfaction.
Strong negotiation skills to secure favorable agreements, renew contracts, and address client concerns.
Assessing customer data, market trends, and sales metrics to identify sales opportunities.
Rank
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
How to apply
4 steps to become a freshketer
01 Apply
You can apply through our website.
02 Review
The team will review your application and contact back.
03 Interview
We conduct phone and online interviews to get to know you better.
04 Offer
We make an offer to the candidate who is the best fit.