Operation Integration Officer

As Operation Integration Officer , you will play a pivotal role in ensuring seamless communication and collaboration between our operation and commercial teams. You will be the key liaison responsible for addressing operation issues raised by the commercial team, resolving customer complaints, investigating root causes, and working closely with the Customer Service team to implement effective solutions. Your strategic insights will contribute to the development of preventive actions and streamlined processes to enhance operational efficiency. Monitoring and analyzing repeated cases will be crucial to drive continuous improvement initiatives within the organization.

Cross-Team Collaboration:

• Act as the primary point of contact between the operation and commercial teams.

• Foster effective communication channels to address and resolve operational issues promptly.

Issue Resolution:

• Receive and investigate operation issues raised by the commercial team.

• Collaborate with relevant stakeholders to develop and implement timely and effective solutions.

Customer Complaints Management:

• Handle customer complaints related to operations and work towards satisfactory resolution.

• Analyze patterns in customer feedback to identify underlying operational challenges.

Root Cause Analysis:

• Conduct thorough root cause analysis for operational issues and customer complaints.

• Provide actionable insights to prevent the recurrence of identified issues.

Process Improvement:

• Develop and implement preventive actions and optimized processes to enhance operational efficiency.

• Collaborate with relevant teams to streamline workflows and eliminate bottlenecks.

Performance Monitoring:

• Establish and maintain a system to monitor and analyze repeated cases.

• Implement metrics and KPIs to measure the success of implemented preventive actions.

Documentation and Reporting:

• Maintain comprehensive documentation of all operational issues, resolutions, and preventive measures.

• Generate regular reports highlighting key performance indicators and areas for improvement.