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Operations Excellence Manager

Full time

10.00-19.00 (Flexible)

freshket Office
(Suthi Building)

About the Role

  • Develop and implement strategies to improve operational efficiency and productivity across all departments.

  • Identify process bottlenecks, inefficiencies, and areas for improvement and implement appropriate solutions.

  • Collaborate with cross-functional teams to streamline operations, enhance communication, and eliminate redundancies.

  • Conduct regular process audits and performance evaluations to measure effectiveness and identify areas for

  • Analyze data and metrics to identify trends, generate insights, and drive data-based decision-making.

  • Analyze data and provide management reports, highlighting areas of concern, opportunities for optimization, and strategic

  • Develop and implement standard operating procedures (SOPs) and best practices to ensure consistent and efficient operations.

  • Train and mentor team members on operational procedures and provide guidance to drive continuous improvement.

  • Monitor industry trends, best practices, and emerging technologies to stay up to date with advancements in operations management.

  • Collaborate with senior leadership to align operational strategies with overall company objectives.

  • Identify operational risks and develop strategies to mitigate them, including assessing potential risks, developing
    contingency plans, and implementing controls to minimize disruptions or errors.

  • Lead and manage new emerging projects and to ensure smooth operations.

  • Assist the VP of operations in strategic planning, decision-making, and representing the company in meetings and events as required.


  • Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field.

  • Minimum of 5 years of experience in process improvement, operational excellence, or related roles.

  • Passionate and self-starter. Demonstrated commercial mindset with strong analytical skill Demonstrated result-oriented with ability to work under pressure, fast-pace with high sense of ownership

  • Experience in areas such as Lean, continuous improvement, project management, or supply chain management is preferred

  • Proficiency in project management principles and methodologies, including planning, execution, and monitoring of projects.

  • Proficiency in data analysis, performance metrics, and process mapping.

  • Strong leadership abilities with experience in leading cross-functional teams and driving change initiatives

  • Previous experience in a managerial or supervisory role is preferred.

  • Good command in English for business use

How to apply

4 steps to become a freshketer

01 Apply

You can apply through our website.

02 Review

The team will review your application and contact back.

03 Interview

We conduct phone and online interviews to get to know you better.

04 Offer

We make an offer to the candidate who is the best fit.

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