Solution Design Supervisor
Full time
10.00-19.00 (Flexible)
freshket Office
(Suthi Building)
About the Role
We are seeking a highly skilled and motivated individual to join our team as a Solution Design Supervisor. In this role, you will be responsible for overseeing the delivery of Solution design supply chain services to our clients, ensuring efficiency, quality, and customer satisfaction. You will collaborate closely with internal teams and external partners to optimize processes, manage resources, and drive continuous improvement initiatives. The ideal candidate will have a strong background in supply chain management, excellent leadership skills, and a customer-centric approach.
Client Relationship Management:
Serve as the primary point of contact for key clients regarding solution design supply chain services services.
Build and maintain strong relationships with clients, understanding their needs and expectations.
Regularly communicate with clients to provide updates, address concerns, and gather feedback.
Service Delivery:
Oversee the end-to-end delivery of solution design supply chain services, ensuring adherence to service level agreements (SLAs) and quality standards.
Coordinate with internal teams and external partners to execute service delivery effectively and efficiently.
Monitor service performance metrics, analyze data, and identify areas for improvement.
Process Optimization:
Continuously evaluate and optimize supply chain processes to enhance efficiency, reduce costs, and improve service quality.
Implement best practices and innovative solutions to streamline operations and drive operational excellence.
Lead cross-functional teams in process improvement projects and initiatives.
Resource Management:
Allocate resources effectively to meet client needs and project requirements.
Plan and coordinate staffing, training, and development activities for the solution design supply chain services team.
Monitor resource utilization and make adjustments as needed to optimize productivity.
Risk Management:
Identify potential risks and challenges in supply chain operations and develop mitigation strategies.
Proactively address issues and escalate critical issues to senior management as necessary.
Ensure compliance with relevant regulations, standards, and industry requirements.
Requirements
Bachelor's degree in supply chain management, logistics, business administration, or a related field. Master's degree preferred.
Proven experience in supply chain management, with a minimum of 1 year in a leadership or managerial role.
Strong understanding of supply chain processes, including procurement, inventory management, warehousing, and distribution.
Excellent interpersonal and communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
Demonstrated leadership abilities, including the ability to motivate and inspire teams, foster collaboration, and drive results.
Analytical mindset with the ability to leverage data and metrics to make informed decisions and drive continuous improvement.
Strong problem-solving skills and the ability to think strategically and creatively to address complex challenges.
How to apply
4 steps to become a freshketer
01 Apply
You can apply through our website.
02 Review
The team will review your application and contact back.
03 Interview
We conduct phone and online interviews to get to know you better.
04 Offer
We make an offer to the candidate who is the best fit.