5 days/ week (Rotation Shift)
About the Role
2+ years experience in application support or related fields.
Expert proficiency in SQL.
Be able to investigate the basic root cause.
Highly responsible, initiative, proactive and fast learner.
Good communication, customer-oriented, service mind, problem solving skills.
High understanding of startups pace.
Intermediate level of English, both written and spoken.
Responding user inquiries through various channels such as chat and email.
Handle and provide 1st level support to serve user issues.
Mainly support the application software upon request.
Coordinate and collaborate with internal and external teams for the IT issues.
Help resolve software and technical questions for the customer efficiently and effectively.
Manage customer expectations regarding estimated response times for issue resolution.
Meet SLAs like response and resolution times by partnering within the technology department.
Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
Work 5 days per week (including weekend)
How to apply
4 steps to become a freshketer
You can apply through our website.
The team will review your application and contact back.
We conduct phone and online interviews to get to know you better.
We make an offer to the candidate who is the best fit.