Application Support Intern
Intern
10.00-19.00 (Flexible)
freshket Office
(Suthi Building)
About Freshket
Freshket is a high-growth, fast-moving tech startup with a highly motivated group of initiators and problem solvers. We are passionate in building a top-class food supply and online grocery delivering services. As we are unified by a set of high-impact and challenging goals, we often go beyond our roles, experiment new ideas, and take ownership to deliver the best service for customers.
About the Role
As an Application Support Intern, you will play a crucial role in ensuring our users have a positive experience with our software. You'll work closely with experienced support engineers and developers, learning how to diagnose issues, provide effective solutions, and contribute to overall system stability.
About the job:
Provide first-line technical support to internal and external users, assisting with inquiries, issues, and requests related to our applications.
Learn to triage and escalate support tickets to appropriate teams when necessary.
Assist in diagnosing and troubleshooting application errors, performance issues, and user-reported problems.
Document support processes, solutions, and frequently asked questions (FAQs) to build out our knowledge base.
Learn to monitor application performance and system health, escalating any anomalies.
Collaborate with the support team to identify recurring issues and propose improvements to our applications or support procedures.
Participate in testing new application features or bug fixes before deployment.
Help maintain accurate records of support interactions and resolutions.
Contribute to a positive user experience by providing timely and courteous support.
Assist in the creation and delivery of training materials or sessions for users when new application features or updates are launched.
Qualification
Currently enrolled in or recently graduated from a Bachelor's program in Computer Science, Computer Engineering, Information Technology, or a related field.
Strong interest in IT support, software applications, and troubleshooting.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
A customer-service-oriented mindset with a patient and empathetic approach.
Strong problem-solving abilities and an analytical approach to challenges.
Ability to work independently as well as collaboratively in a team environment.
Eagerness to learn new technologies and processes quickly.
Competency
Definition
Rank
How to apply
4 steps to become a freshketer
01 Apply
You can apply through our website.
02 Review
The team will review your application and contact back.
03 Interview
We conduct phone and online interviews to get to know you better.
04 Offer
We make an offer to the candidate who is the best fit.