Operations Coordinator
Full time
10.00-19.00 (Flexible)
freshket Office
(Suthi Building)
About Freshket
Freshket is a high-growth, fast-moving tech startup with a highly motivated group of initiators and problem solvers. We are passionate in building a top-class food supply and online grocery delivering services. As we are unified by a set of high-impact and challenging goals, we often go beyond our roles, experiment new ideas, and take ownership to deliver the best service for customers.
About the Role
Customer Onboarding & Setup
Coordinate onboarding of new customers with internal and external stakeholders.
Gather and input essential information such as SKUs, outlets, suppliers, and customer-specific requirements.
Create clear onboarding workflows using project management tools.
Conduct dry-runs and brief internal teams (procurement, warehouse, logistics, etc.) to ensure readiness.
Daily Operations Management
Monitor inbound product flow and ensure accurate inventory update.
Add, remove, or edit SKUs, outlets, and suppliers in the system.
Respond to basic customer inquiries regarding orders, delivery schedules, and product availability.
Handle service billing and documentation.
Issue Resolution & Customer Support
Resolve routine order issues such as incorrect pick-pack or missing items.
Track and coordinate order shipments with logistics to provide real-time updates to customers.
Ensure customer orders are processed accurately and timely according to basic SLA agreements.
Work closely with warehouse and logistics teams to ensure smooth last-mile execution.
Qualification
Bachelor’s degree in Business Administration, Operations, Logistics, or related field
1-3 years of experience in operations, logistics, or customer coordination preferred.
Strong attention to detail and data accuracy.
Familiarity with Google Workspace, inventory/order management tools, and basic project management.
Excellent communication and coordination skills.
Ability to handle multiple tasks under time constraints.
Competency
Problem-Solving & Issue Resolution
Attention to Detail & Accuracy
Warehouse Operations & SOP Understanding
Communication
Teamwork and environment
Definition
Ability to handle order issues (wrong SKU, missing items, shipment delays) quickly and calmly , Proactively prevents recurring problems (e.g., by improving process or communication)
Essential for handling SKU setup, supplier info, onboarding data, and billing.
Knowledge of inbound/outbound flows, storage, pick-pack, inventory controls.
Thai and English (Both speaking and writing)
Ability to work well in a very fast-moving environment with tight schedules
Rank
Expert
Competent
Practiced
Competent
Expert
How to apply
4 steps to become a freshketer
01 Apply
You can apply through our website.
02 Review
The team will review your application and contact back.
03 Interview
We conduct phone and online interviews to get to know you better.
04 Offer
We make an offer to the candidate who is the best fit.