Order Management Associate
Full time
10.00-19.00 (Flexible)
freshket Office
(Suthi Building)
About Freshket
Freshket is a high-growth, fast-moving tech startup with a highly motivated group of initiators and problem solvers. We are passionate in building a top-class food supply and online grocery delivering services. As we are unified by a set of high-impact and challenging goals, we often go beyond our roles, experiment new ideas, and take ownership to deliver the best service for customers.
About the Role
Order Management Associate is responsible for ensuring that purchase orders are processed efficiently and accurately while maintaining organized data and ensuring customer satisfaction. This role requires attention to detail, process improvement, and collaboration with different teams to enhance order management efficiency and accuracy.
Generating purchase orders through the system.
Ensure 100% of purchase orders are reviewed before finalization to prevent errors.
Make sure all products are correctly mapped in the Intranet system with zero errors in listings.
Identify bottlenecks and implement order process improvements to streamline the order system.
Ensure 100% of customer issues related to purchase orders are resolved promptly and effectively.
Collaborate with cross-functional teams to enhance customer experience and satisfaction.
Qualification
Bachelor’s degree in Business Administration, or a related field.
Previous experience in customer service, order management or quotation is preferred, ideally within the food and beverage industry.
Familiarity with ERP systems, particularly the ordering system, is a plus.
Proficient in using communication tools such as email and LINE chat.
A proactive approach to problem-solving and a willingness to adapt to new technologies and processes.
Competency
Google Workspace
Communication
Attention to Detail
Ownership
Definition
Proficient in Google Workspace (Docs, Sheets, Slides) and data analysis tools.
Strong verbal and written communication skills for effective collaboration with cross-functional teams.
Diligence in ensuring accuracy in purchase orders, inventory management, and customer communications.
Strong commitment to the job and taking responsibility for your own performance.
Rank
Excellent
Excellent
Expert
Excellent
How to apply
4 steps to become a freshketer
01 Apply
You can apply through our website.
02 Review
The team will review your application and contact back.
03 Interview
We conduct phone and online interviews to get to know you better.
04 Offer
We make an offer to the candidate who is the best fit.