Quality Management Supervisor
Full time
10.00-19.00 (Flexible)
freshket Office
(Suthi Building)
About Freshket
Freshket is a high-growth, fast-moving tech startup with a highly motivated group of initiators and problem solvers. We are passionate in building a top-class food supply and online grocery delivering services. As we are unified by a set of high-impact and challenging goals, we often go beyond our roles, experiment new ideas, and take ownership to deliver the best service for customers.
About the Role
Quality Management Supervisor is
Ensuring all quality standards and procedures are maintained, including training and monitoring of new and existing employees in the processes and methods required to achieve the company's standards for food quality, and food safety, consistent with company principles.
Investigating all customer complaints, including leading a cross-functional team to determine root cause and appropriate corrections and corrective actions. Providing professional communication to customers.
Monitoring quality key measures and trends for adherence to targets. When events occur, working with a warehouse manager to lead a team in problem solving and investigation to identify root causes and appropriate corrections and corrective actions.
Review and evaluate weekly/ monthly operational result against service delivery targets (OKR)
Qualification
Minimum bachelor's degree in Business Administration, Operations, Logistics, or related field.
Competency
Definition
Rank
How to apply
4 steps to become a freshketer
01 Apply
You can apply through our website.
02 Review
The team will review your application and contact back.
03 Interview
We conduct phone and online interviews to get to know you better.
04 Offer
We make an offer to the candidate who is the best fit.